Information Technology

PLEASE NOTE: Effective Sunday, June 30, 2024, the BU (802.1x) wireless network will be retired and replaced with eduroam. Please transition to eduroam using your BU email address (login@bu.edu) and BU (Kerberos) password. Accept the “radius.bu.edu” certificate if prompted and remove the “BU (802.1x)” network once connected to eduroam.

General Information

Getting Help

Select a request category from the menu below to submit an IT request online. If you have additional questions, contact BUMC IT or visit the IT Service Desk.

Buying a New Computer?

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View BUMC IT’s Computer Recommendations to see a list of specially-priced computers for the Medical Campus. Once you have selected a recommended system, visit BU’s Sourcing site for information on how to purchase the computer. BUMC IT suggests having your new computer all software delivered to our Service Desk, 801 Massachusetts Ave. Ste 485, Boston, MA 02118. Submit a request online to get your new computer set up.

Virus Protection & Security

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BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware. Learn more about computer infections and browse additional support pages to learn how to protect your machine.

 

Submit an IT Request